Terms of service
Last updated: 1 November 2026
These terms apply when a business uses Hi2Yes. By creating an account you agree to them.
The service
Hi2Yes provides an AI assistant, an inbox, a dashboard and related tools so your business can talk to and sell to its customers. Features depend on your plan.
Your account
You sign in with your phone number and are responsible for activity in your account and your team's. Keep your phone secure and remove team members who should no longer have access.
Your content and your customers
You own your business information, catalogue and conversations. You are responsible for the accuracy of prices and offers you give your assistant, for having the right to message your customers, and for following WhatsApp's and your payment gateway's rules.
The assistant
Your assistant answers from the information you provide and hands over when it should. It can still make mistakes; review important conversations, and keep your catalogue and knowledge up to date.
Plans and payments
Plan fees and AI usage are charged as shown in Plan & billing, plus applicable taxes. Payments from your customers go directly to your own gateway; Hi2Yes is not a party to those transactions.
Acceptable use
Do not use Hi2Yes for spam, illegal goods or services, harassment, or to collect sensitive data such as passwords or card numbers through chat. We may suspend accounts that put customers or the platform at risk.
Liability
Hi2Yes is provided as is. To the extent the law allows, our liability is limited to the fees you paid in the three months before the claim.
Changes
We may update these terms; we will tell you about important changes in the dashboard before they take effect.